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I have a new lap top with Windows 10. Set it up last year

Customer Question
and have not used it...
I have a new lap top with Windows 10. Set it up last year and have not used it. Now I can't remember the password ***** start...how can I reset it?
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Its a Dell Inspirion 13 5000 series and it runs Windows 10
JA: Have you installed any updates recently?
Customer: No. Have not used it in months because I have not yransfered my files from my old one
JA: Anything else you want the computer expert to know before I connect you?
Customer: No thanks
Submitted: 6 months ago.Category: Software
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5/15/2017
Software technician: Jason Jones, Computer Technician replied 6 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Software
Satisfied Customers: 16,869
Experience: 10+ years of work experience.
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Hello,

At the log in screen, does your username have an @ sign in it, which would make it an email address or is it just a username?

- Jason

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
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