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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 604
Experience:  Computer Software Support specialist for more that 10 years
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One specific website i use extensively downloads files as

Customer Question

One specific website i use extensively downloads files as pdf.fileloc, which is new as until recently downloaded as pdf. these files will not open in either google drive or iCloud on my phone or iPad. How do I fix this?
JA: What kind of computer do you have?
Customer: iMac' files work fine on it
JA: Have you installed any updates recently?
Customer: running el capitan for some time.no updates
JA: Anything else you want the software expert to know before I connect you?
Customer: no, thanks
Submitted: 2 months ago.
Category: Software
Expert:  Jay D replied 2 months ago.

Hello and welcome. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to assist you.

Please give me a few moments to go over the question and I will look into this for you. Also please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience.

Expert:  Jay D replied 2 months ago.

Can i ask if you are using a windows PC or a mac?

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