How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 622
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I purchased Internet Security and paid for t3 years. Order

Customer Question

I purchased Internet Security and paid for t3 years. Order ID: ###-##-#### Have activation code. Appeared to download the software but all I have is Free Internet Security. How do I get the download so I can use my Activation Code?
JA: What kind of computer do you have?
Customer: Dell running Windows 7
JA: Have you installed any updates recently?
Customer: NO I l have nothing. I don't only have free antivirus. Paid for Internet Security. How can I talk to a human? You have my money. I want the software
JA: Anything else you want the software expert to know before I connect you?
Customer: NO
Submitted: 3 months ago.
Category: Software
Expert:  Isaac Franklin replied 3 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 3 months ago.

The majority of the time, it shows as free until the program is opened up and 'upgraded'. This may

be the case. We will need to troubleshoot and figure out where you are in the process so far.

Who did you order the security from? There are thousands of providers.

You said you got the email link with activation code. We will need that too.

Was it a download in the email/from the site that you used and what version did you chose?

(ensuring it was for windows 7 and 32 or 64 bit depending on your system.

When it opens up? does it run correctly, even in the free version?

Customer: replied 3 months ago.
I ordered from Avast
Activation Code: KUGF3X-F3D2CJ-57C5X2
I was working from an Avast upgrade to Free Antivirus. Claimed these was a download requiring a restart. Did it. No icon on desktop, only Free Antivirus
Expert:  Isaac Franklin replied 3 months ago.

okay, for now, we have to finish up written until we can get past the remote as it didnt go thru.

I tried to accept your request for a secure remote connection ( screen sharing ) and it said payment failed. This sometimes happens if your bank or credit card company blocks the transaction and a quick call to them will usually lift the block

For further information you can call our customer service department.


Ok, I didnt understand the working from upgrade to free avast?

did you already have avast free version on that pc? and then they told you to download again?

Normally, it requires the free version to just enter the code to upgrade.

I am not sure which order you did this in? Or is this the first time you ever put it on your pc?