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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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Have been having messages from pop up Telstra saying I need

Customer Question

have been having messages from pop up Telstra saying I need to change server. Since NBN connected few days ago and had to have technician here to correct things, worked for two days and now getting this message. I have put in wi fi number and this does not seem to help!!
JA: What kind of computer do you have?
Customer: a lAP tOP AND AN ipad
JA: Have you installed any updates recently?
Customer: Have not been advised of any!!
JA: Anything else you want the computer expert to know before I connect you?
Customer: Incoming messages going to my lap top but not showing on Laptop
Submitted: 5 months ago.
Category: Software
Expert:  Michael Hannigan replied 5 months ago.

Hello. My name is***** will be helping you with your question today. Please give me a moment to review your question and respond.

Expert:  Michael Hannigan replied 5 months ago.

Where are you seeing this message? Is it in your browser?

Customer: replied 5 months ago.
keeps popping up
Expert:  Michael Hannigan replied 5 months ago.

What are you referring to with NBN?

Customer: replied 5 months ago.
no - do not want to pay anymore - I think I will ring Telstra as they have just been correcting NBN errors = thank you
Expert:  Michael Hannigan replied 5 months ago.

I'm not sure what you mean by "NBN" errors.