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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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MY COMPUTER CRASHED AND REPAIR SHOP DID NOT SAVE ADOBE PHOTO

Customer Question

mY COMPUTER CRASHED AND REPAIR SHOP DID NOT SAVE ADOBE PHOTO SHOP ELEMENTS PROGRAM. nOW i HAVW ELEMENTS 15 AS A DOWNLOAD AND I DO NOT LIKE IT. i WANT MY OLDWE PS ELEMENTS PROGRAM (WITH WINDOWS 10 SYSTEM. HOW???
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: DELL WITH WINDOWS 10
JA: Have you installed any updates recently?
Customer: UPDATES FOR PHOTOSHOP?
JA: Anything else you want the software expert to know before I connect you?
Customer: tHERE ARE PROBABLY TWO ATTEMPTS TO DOWNLOAD THE OLDER PROGRAM ALONG WITH THE CURRENT PHOTOSHOP ELEMENTS
Submitted: 4 months ago.
Category: Software
Expert:  Jess M. replied 4 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me what version of Elements were you using before the system repaired?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess