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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I had a virus on my desktop and the computer geek cleared

Customer Question

I had a virus on my desktop and the computer geek cleared and reset my Windows 7 and I need to download my MacAfee security program. The order number is ***** for a one year subscription. How can I get it downloaded.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Dell Computer XPS 410. windows 7.
JA: Have you installed any updates recently?
Customer: I had a renewal on Thursday, January 5, 2017, Espiers Friday Jan 5 2018
JA: Anything else you want the software expert to know before I connect you?
Customer: How do I download the program without having to pay for it again
JA: When we are ready I'll take you to the appropriate web page.
Customer: I am ready.
Submitted: 5 months ago.
Category: Software
Expert:  Kamil Anwar replied 5 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 5 months ago.
You don't need to connect with my computer. Just tell me how I can download the program to my computer.
Expert:  Kamil Anwar replied 5 months ago.

Do you have the Key?

Customer: replied 5 months ago.
I am not able to find the key. I gave you all the Order # CS1836435929. Can you go from there.
Expert:  Kamil Anwar replied 5 months ago.

Did you purchased it online?

Customer: replied 5 months ago.
I think so I checked my last years file but still cannot come up with a key.
Customer: replied 5 months ago.
Do I have to wait all day or are you going to give me an answer?
Expert:  Kamil Anwar replied 5 months ago.

Did you registered with macfee using the email?

Customer: replied 5 months ago.
Just give me a phone number so I can talk to a real person.
Expert:  Kamil Anwar replied 5 months ago.

I can not take a call right now, i will opt out and open your question to other experts.

Expert:  Richard Freese replied 5 months ago.

Hello and thank for using I believe I can help you with you Mcafee download. Would you like me to setup a remote session? This might be the easiest way to get you up going quickly. Let me know.