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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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I had a problem with my computer and the tech unloaded

Customer Question

I had a problem with my computer and the tech unloaded everything and reloaded my files. Now I don't have McAfee and don't know how to re-download it.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP laptop - windows 8
JA: Have you installed any updates recently?
Customer: This is the first think I'm trying to do since the tech reloaded my files.
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Software
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks