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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I have a refurbished computer I am using and is having

Customer Question

I have a refurbished computer I am using and is having trouble updating and installing the latest version of Adobe Reader. It keeps asking me for the Administrator;s password ***** which I would like to reset.
JA: How much experience do you have with this particular machine?
Customer: I am very familiar with a Samsung PC.
JA: Have you installed any updates recently?
Customer: Yes and I keep getting the pop-up with Adobe Reader to enter the Administrative password ***** which I do not know and would like to create my own.
JA: Anything else you want the software expert to know before I connect you?
Customer: No this is the main issue, I really do need Adobe Reader more than any other.
Submitted: 5 months ago.
Category: Software
Expert:  Kamil Anwar replied 5 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks