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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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I've been struggling to get apple id password. No matter

Customer Question

I've been struggling to get apple id password. No matter what I offer, it is either too easy to guess or supposedly was used in the last year (not true). I've been trying for weeks.
JA: When did you last reset your Apple ID or password?
Customer: a few minutes ago
JA: Have you installed any updates recently?
Customer: I don't know
JA: Anything else you want the computer expert to know before I connect you?
Customer: I'm frustrated
Submitted: 4 months ago.
Category: Software
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you tell me please exactly what message you get when you try to sign in?

Please let me know