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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.
Does it just hang after you log into Windows?
Does it hang before logging into Windows or after?
Which version of Windows is it?For example Vista, 7, 8.1, 10
In the screen you select "Start Windows Normally" on, do you have other options?
Can you select Safe Mode with Networking and hit Enter?
Same deal with the Command Prompt option?
When you get to the welcome screen that freezes up - how do you know it freezes?
Does it ever show an option to repair your computer, leading to another window where you can run system restore?
Looks like you'll need a Windows 7 installation disc to repair it.Do you have access to one?
If you have another computer with Windows 7 Pro you can use that to create a startup repair disc by opening a run prompt and typing recdisc then clicking OK.To open a run prompt, press WindowsKey+R
Are you contacting me from another computer or a mobile device?
It should still work
It's always preferred to do it with the same operating system, and they have to be the same architecture (32bit vs 64bit).Another tool you can use is EasyRE:https://neosmart.net/EasyRE/#buy
Here'a a video demo of the program:https://youtu.be/mt8Eb1N7frU
Let me know how you go.I'll be here if you need to ask me anything else.
Hello, do you still need help with this?
That's no good.If you haven't formatted the computer, the info will still be on there.
I'll make sure to let customer service know of your request.
There are many ways to get it
The hard drive can be plugged into your second computer and be used just like an external hard drive would.Or a live CD with Linux or Windows can be run from the computer and run a backup directly from there.Your best bet would be to take it to a local PC store to make sure you don't accidentally delete what is on there, but the fact it won't boot has nothing to do with losing your information.Let me know how you go.If you could take a moment to rate my service by clicking on one of the stars at the top of this page, then Submit, it would be greatly appreciatedThank you
If you could take a moment to rate my service by clicking on one of the stars at the top of this page, then Submit, it would be greatly appreciatedThank you