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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me which "account" are you referring to?
Please let me know by replying to me here so that I can help you further.
Thanks Ted. Do you have access of such account on your computer?
Thank you for writing back with that information.
If the "account" you mentioned is accessible online through a web browser, then I can surely assist you in your account related issues. But since you confirmed that the account is not accessible online, unfortunately, I cannot help and you need to contact the company or institution where you have that account with.
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