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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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I wish to change my account details, i have changed my card

Customer Question

i wish to change my account details , i have changed my card number and i would like to inform you ,then direct debt will be fine
JA: Have you contacted anyone about your account?
Customer: i have tried but not to good on p c
JA: Have you installed any updates recently?
Customer: no , all i really want is a phone number so i can talk to someone
JA: Anything else you want the software expert to know before I connect you?
Customer: no thank you , thank you pearl for your help
Submitted: 4 months ago.
Category: Software
Expert:  Jess M. replied 4 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me which "account" are you referring to?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 4 months ago.
i have an account ,direct debt, i think payment is due ,i need to advise you of the new card number.the accounr is for my home p c. a phone number would be a great helpTed
Customer: replied 4 months ago.
no thanks, ***** ***** cant contact your accounts de;pt then i shall have to wait and hope they contact meTed
Expert:  Jess M. replied 4 months ago.

Thanks Ted. Do you have access of such account on your computer?

Customer: replied 4 months ago.
no
Expert:  Jess M. replied 4 months ago.

Thank you for writing back with that information.

If the "account" you mentioned is accessible online through a web browser, then I can surely assist you in your account related issues. But since you confirmed that the account is not accessible online, unfortunately, I cannot help and you need to contact the company or institution where you have that account with.

Thank you for using our service.

Best regards,

Jess