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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I have signed up and when I sign in it says my password is

Customer Question

I have signed up and when I sign in it says my password ***** ***** When I go to the URL to reset. It says that URL is incorrect.
JA: When did you last reset your username and password?
Customer: 10 minutes ago
JA: Have you installed any updates recently?
Customer: no, I just purchased adobe for $23
JA: Anything else you want the software expert to know before I connect you?
Customer: I just want to sign on................................
Submitted: 5 months ago.
Category: Software
Expert:  Jess M. replied 5 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Which website did you sign up for?

Also, are you using a Windows computer or a Mac?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 5 months ago.
All I wanted to do is convert a PDF to a word document. I tried to do the 7 days free, also my credit card was charged twice for $33.00 and 23.88. I have spent the last 1 1/2 hours trying to do this. Please make sure my credit card is credited back. and I am done for now,
Expert:  Jess M. replied 5 months ago.

I am very sorry about the confusion. You contacted us here at JustAnswer and we are not for free. Thus, there is a fee. If you want to continue, I can help you with this problem. If you DO NOT want to continue, here is the link about refunding:

Thank you for using our service.

Best regards,