I am very sorry about the confusion. The 39 is for Secure Remote Assistance. Like I mentioned, it is an "optional additional service" offer and we can proceed without it if you are not willing to pay.
However, in your situation where a thorough cleanup is required, remote access is the best option so that I can directly fix the problem myself while you watch, instead of just giving you the procedures for you to follow. It can worsen the situation if you cannot follow the exact procedures.
I will send you a formal offer with the minimum fee (10) and you have the option to accept it or not. I really want to help you with this and remote access is the best option forward.
If you do not want to continue and want a refund instead, yes, you can request a refund since we guarantee our service, here is the link about refunding:
If you choose to accept the offer, you will then receive the procedures to join me in the remote session after accepting.