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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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To how do I get my windows 7 computer to recognize my

Customer Question

to how do I get my windows 7 computer to recognize my kindle?
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: HP computer running windows 7
JA: Have you installed any updates recently?
Customer: Yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: It does not recognize the kindle in windows explorer.
Submitted: 5 months ago.
Category: Software
Expert:  Jess M. replied 5 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you trying to transfer files from the computer to your Kindle?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 5 months ago.
I have a refurbished older Kindle which I just purchased and have downloaded my Kindle "books" onto my computer. How do I transfer them to this Kindle?
Expert:  Jess M. replied 5 months ago.

Thank you for writing back with that information. Did you connect your Kindle to the computer through a USB cable?

Customer: replied 5 months ago.
Expert:  Jess M. replied 5 months ago.

Thank you for writing back with that information.

Can I remotely access your computer so that I can directly assist you with this problem?