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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I need to change my password. I just paid my internet and

Customer Question

I need to change my password. I just paid my internet and looked in Dishnetwork and it is stating that i have used my internet. I dont use it that offen. I have tried changing my password ***** it states that is not my current password. Can you help me please.
JA: When did you last reset your username and password?
Customer: I have never reset it. Thats what i dont understand
JA: Have you installed any updates recently?
Customer: I dont think so. I was hack on this computer. Took it back to Bestbuy where i brought it. They inputed a virus protection in it.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just need help, thank you
Submitted: 5 months ago.
Category: Software
Expert:  Jess M. replied 5 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Which password ***** you referring to? A password ***** which account?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess