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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I have always had adobe on my computer and used it without

Customer Question

I have always had adobe on my computer and used it without any problem but now I tried to download something and it didn't work.what should i do?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It's an Hp 2000 computer
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: what should I do?
Submitted: 5 months ago.
Category: Software
Expert:  Kamil Anwar replied 5 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

What did you download?

Customer: replied 5 months ago.
I haven't download anything. I just wanted to install adobe on my computer.
Expert:  Kamil Anwar replied 5 months ago.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 5 months ago.
I haven't download anything. I just wanted to install adobe on my computer.
I know adobe is free and I had it always. i don't know why i lost it so no I don't want to pay for it. i have already pay 5 dollars for nothing.
Expert:  Kamil Anwar replied 5 months ago.

Check the downloads folder.

Customer: replied 5 months ago.
I didn't want to pay that much for it. Besides I wanted to download a bank statement just now and the adobe just don't work. I couldn't find your answer nowhere.
Expert:  Kamil Anwar replied 5 months ago.

Okay

Customer: replied 5 months ago.
I have lost a lot of time here and didn't get nowhere.. Please refund my 5 dollars and we just forget it. You keep sending me to the same place all the time and no answer. i didn't get anything so no charge. refund me my 5 dollars please.
Customer: replied 5 months ago.
I saw somewhere in their that you have even charge me the 38dollars and that was without my permission so don't take that from my credit card. If you have done it please put it back.
Expert:  Kamil Anwar replied 5 months ago.

I have requested your refund.