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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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To Evanston, IL. Everytime I turn on computer the Kaspersky

Customer Question

to Evanston, IL. Everytime I turn on computer the Kaspersky ifo comes up saying that you cannot guantee authenticity of domain...something about a certificate. I know I remewed my Kaspersky protection a few months ago. Why can I not get on sites with google chrome .
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It's a Dell and I don't know what you mean by operating system?? Im old and not too saavy with computer terms. Help!
JA: Have you installed any updates recently?
Customer: Not that I'm aware of. I just moved here and hired Comcast for my tvs and internet.( I have at&t for cell phone. I called Comcast and they "rebooted" or something but Kaspersky still comes up .
JA: Anything else you want the software expert to know before I connect you?
Customer: My default browser is Google jChrome,I think. I tried Internet explorer but Kaspersky won't let me access my bank or other sites.
Submitted: 4 months ago.
Category: Software
Expert:  John replied 4 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today.

Is the time and date of the system correct ?

Which version of windows is installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Expert:  John replied 4 months ago.

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

Expert:  John replied 4 months ago.

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.