How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I cannot access my password even when I'm putting it into

Customer Question

I cannot access my password ***** when I'm putting it into the browser.
JA: When did you last reset your username and password?
Customer: I did a free trial on photoshop that started 10 days ago. I set up my account then and wrote my password ***** I put it in, it didn't work. So I sent for a reset, when I put it in the browser, it said location not found
JA: Have you installed any updates recently?
Customer: not for 10 days. I've had the computer about a month
JA: Anything else you want the software expert to know before I connect you?
Customer: no thank you
Submitted: 4 months ago.
Category: Software
Expert:  arsufi2002 replied 4 months ago.


My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below box to post your response

Expert:  arsufi2002 replied 4 months ago.

Let me know when you are ready

Expert:  arsufi2002 replied 4 months ago.

Are you still there