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caraleneK, Software Engineer
Category: Software
Satisfied Customers: 703
Experience:  You one stop software Engineer
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Can't retrieve my srarred messages. Ontact3, Can't retrieve

Customer Question

Can't retrieve my srarred messages. Ontact3
JA: What kind of computer do you have?
Customer: Can't retrieve srarred messages .Google sent me a verification code and can't get thru to anyone with that either . Please freconnect my starred applications and let me know how to save them
JA: Have you installed any updates recently?
Customer: Only tried to get on to my Google account
JA: Anything else you want the computer expert to know before I connect you?
Customer: Can I speak with someone on the phone?
Submitted: 4 months ago.
Category: Software
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  caraleneK replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.If you like i can log on to your machine and help you

We need to reset your google account. Have you follow this steps?

Reset your password

  1. Go to the Account support page.
  2. Follow the instructions. You'll be asked some questions to confirm it's your account and an email will be sent to you. If you don’t get an email:
  • Check your Spam or Bulk Mail folders
  • Add *****@******.*** to your address book.
  • Request another email.
  • Check all email addresses you might've used to sign up or sign in to your account.

3. Choose a password ***** you haven't already used with this account.

Waiting your feedback to help you

Expert:  caraleneK replied 4 months ago.

You can reply in the box below, then hit the Send button to send your message to me and I will be here to help you