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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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WINDOWS, My NEAT 4-7-1--474 is crashing spontneously soon

Customer Question

wINDOWS
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: My NEAT 4-7-1--474 is crashing spontneously soon after starting. Itight be only when running with Excel 2016 under Windows 10 / Office 365 on Toshiba Laptop, 64 bit system. Has run fine on this device in the paast.
JA: Have you installed any updates recently?
Customer: Only if they're automatic, manually, no.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Software
Expert:  UranIT replied 5 months ago.

Hello and thanks for using JustAnswer.com , I am Serge and I will try my best to assist you.

What exactly is crashing?

Expert:  UranIT replied 5 months ago.

Hello, do you still need assistance on your issue with NEAT?

Let me know if you need more help.

Customer: replied 5 months ago.
Sorry - my error. I thought I was on a link directly to the tech support dept. of Neat Co.
Please cancel/close out my request/question.
Expert:  UranIT replied 5 months ago.

sure, i will alert customer service for a refund