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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 624
Experience:  Computer Software Support specialist for more that 10 years
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I just renewed my Office 365 in March. Now I can't seem to

Customer Question

I just renewed my Office 365 in March. Now I can't seem to locate where I stored my key so I can download it on my backup laptop
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: DEll Latitude D 630 Windows 10
JA: Have you installed any updates recently?
Customer: No. I don't have Office 365 on this laptop
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Software
Expert:  Viet - Computer Tech replied 4 months ago.

Hi,
I'm sorry about the issue. Does it give you the option to sign in your (Microsoft account) instead?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 4 months ago.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 4 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,