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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 624
Experience:  Computer Software Support specialist for more that 10 years
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Rying to install Lightroom v.6 with OS Windows 7 Pro 64 bit

Customer Question

rying to install Lightroom v.6 with OS Windows 7 Pro 64 bit service pack 1. Keep getting error message: OS parameters not met - Windows Vista not supported. Help!
JA: How much experience do you have with this particular machine?
Customer: moderate, and I have Lightroom v.5 installed
JA: Have you installed any updates recently?
Customer: not to Lightroom. Windows has installed updates, automatically
JA: Anything else you want the software expert to know before I connect you?
Customer: can not think of anything
Submitted: 4 months ago.
Category: Software
Expert:  Martin replied 4 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Expert:  Martin replied 4 months ago.

Have you ever been able to install Lightroom or is this the first time?

Expert:  Martin replied 4 months ago.

You can reply to me using the text bow below, then click Send

Expert:  Martin replied 4 months ago.

Hello.
Do you still need help with this?