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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 604
Experience:  Computer Software Support specialist for more that 10 years
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I can't get into it I forgot my password and want to change

Customer Question

I can't get into it I forgot my password ***** want to change it what do I do
JA: When did you last reset your username and password?
Customer: Last week supposed I don't know if it worked I've changed it to many times to remember
JA: Have you installed any updates recently?
Customer: No I can't get passed the little blue square that stayed password
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just that I would really appreciate your help in solving the problem
Submitted: 3 months ago.
Category: Software
Expert:  Jay D replied 3 months ago.

Hello and welcome to Just Answer. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to help you. I'm a computer business owner based in Scotland - UK. I have over 10 years experience in computing and a Bsc Bachelors Degree in Computer Science.

I will try and assist you, please give me a few moments to go over the question and I will look into this for you.

Please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant.

We appreciate your patience.

Expert:  Jay D replied 3 months ago.

is the password ***** forgot for an email account or logging into a computer or device?

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