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I purchased a product order number 10909777206 and can not…

Customer Question
I purchased a product...

I purchased a product order number***********and can not figure out how to load it.

Technician's Assistant: What kind of computer do you have?

Lenovo

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the software expert to know before I connect you?

The license is LSM357-EGY2Y2-4UC5U2

Submitted: 1 year ago.Category: Software
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Answered in 4 minutes by:
4/1/2017
Software technician: Isaac Franklin, Computer Hardware Engineer replied 1 year ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Software
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Software technician: Isaac Franklin, Computer Hardware Engineer replied 1 year ago

Can you tell me what windows version you are on? 7/8/10?

What program are you trying to install?

If time is of the essence, the fastest way in which I can help you is
via a secure remote connection. That will provide a temporary
connection where I can fix this problem on screen, in person.

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Customer reply replied 1 year ago
windows 10. trying to install avast not the free product.
Software technician: Isaac Franklin, Computer Hardware Engineer replied 1 year ago

Ok, would you like me to send you directions written, or send you a remote offer to connect

with you and download the program together?

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Software technician: Richard, Software Specialist replied 1 year ago
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,537
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Hi there and welcome

What happens when you try to install it? What error do you encounter?

Please let me know

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