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I cannot open my vault. I keep getting wwrong password. I…

Customer Question
I cannot open my...

I cannot open my vault. I keep getting wwrong password. I KNOW my password & have tried several times. What is wrong with your system?

Technician's Assistant: When did you last reset your username and password?

I have not reset my password & username. I used it yesterday successfully.

Technician's Assistant: Have you installed any updates recently?

Updates to Norton?

Submitted: 1 year ago.Category: Software
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Answered in 15 minutes by:
4/1/2017
Software technician: Kris Rodgers, IT Manager replied 1 year ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Software technician: Kris Rodgers, IT Manager replied 1 year ago

Hi,
Would it be OK If I connected and had a look?
Thanks
Kevin

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