Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I just renewed my Norton antivirus software and it tells me…

Customer Question
I just renewed my...

I just renewed my Norton antivirus software and it tells me that it connot be downloaded onto my computer cuz now I have Windows 10 from 7

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

I have a Toshiba laptop with windows10

Technician's Assistant: Have you installed any updates recently?

Not until I tried to install Norton

Technician's Assistant: Anything else you want the software expert to know before I connect you?

No I got the update on my Ipad but not laptop

Submitted: 1 year ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 8 minutes by:
3/21/2017
Software technician: Dan, Computer Support Specialist replied 1 year ago
Dan
Dan, Computer Support Specialist
Category: Software
Satisfied Customers: 2,428
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and thank you for your question. I look forward to assisting you today. If you had an older version of Norton, try uninstalling it first then install the new version.

Ask Your Own Software Question
Software technician: Moses C, Computer Hardware Engineer replied 1 year ago
Moses C
Moses C, Computer Hardware Engineer
Category: Software
Satisfied Customers: 790
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, My name is ***** ***** i will do my best to help you today.
it would be helpful to know a bit more about the issue you are facing.
Do you have Norton on a disk or its on a download link in your email?

Ask Your Own Software Question
Was this answer helpful?
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 715
715 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

715 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

505 satisfied customers

Certified Software expert with over 10 years experience.

IT Miro

IT Miro

Computer Scientist

497 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Jins M. N.

Jins M. N.

Computer Hardware Engineer

463 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

456 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

164 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I am trying to purchase a house. When my banker tried to run
I am trying to purchase a house. When my banker tried to run a credit report, the Experian account was frozen. I did not freeze the account. When I went in to "unfreeze" the account, it asked for my P… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I changed my password for my skype account because I
I changed my password ***** my skype account because I couldn't remember the original password. Now I can't recieve mail. Can you help me out. The user name was my email address, I'm afraid it changed… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have several skype accounts that were set up for me many
HI I have several skype accounts that were set up for me many years ago by friends. I don't remember the passwords to these accounts. My name is***** and my email is***@******.***. I would like to hav… read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
2 satisfied customers
Adobe Acrobat. I've tried to open Adobe It freezes when it
I've tried to open Adobe It freezes when it opens and I have to Force Quit … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
428 satisfied customers
I loaded updates and now pin nor password works.(the update
I loaded updates and now pin nor password *****(the update said it had new security which invalidates them) My new computer is now a boat anchor unless you can help...... John … read more
Harry
Harry
1,703 satisfied customers
Need to change password. The computer says I cant do that on
Need to change password ***** The computer says I cant do that on line WHY? … read more
Harry
Harry
1,703 satisfied customers
Windows 10 said it had update so I clicked on it it went
Windows 10 said it had update so I clicked on it it went thru process then restarted my pc multi times when it came back on instead of my password ***** to get into laptop a choose your keyboard type … read more
Chris Baxter
Chris Baxter
28 satisfied customers
I can't find the tools to save a group skype call. I don't
I can't find the tools to save a group skype call JA: Is your Skype file saved to cloud storage services like Dropbox, Google Drive, or OneDrive? Customer: I don't know JA: Anything else you want the … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
2 satisfied customers
Can you help me use Character Animation? Adobe Character
I am at the very beginning. The screen on the left says "Project, then Name" On the Right is the Camera & Microphone. Instructs me to set Rest Pos. I don't know what these things are or how to get started. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
My computer when logged to Mcfee says subscription is out of
My computer when logged to Mcfee says subscription is out of date, yet I renewed it in April and paid $149.95 on Visa card, with auto renewal. When I log on to my account it confirms the payment and r… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Wanted someone to tell me what could be going on? Also need
Wanted someone to tell me what could be going on? Also need to know how to remove software via powershell.… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I had a large word document edited by a 3rd party. While the
I had a large word document edited by a 3rd party. While the editor was making revisions, I was also making updates in the draft. To save time, what is the best way to merge the two documents into one… read more
Michael Rademacher
Michael Rademacher
MBA
11 satisfied customers
Help!! Its a Dell and microsoft I guess, I'm not a computer
Its a Dell and microsoft I guess, I'm not a computer guy...sign in and go … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I cant get the Microsoft solitaire game to record my game in
I cant get the Microsoft solitaire game to record my game in the statistics box help … read more
Harry
Harry
1,703 satisfied customers
The disc will not download the software. Viewplaycap. I have
I have turned over the disc to make sure I am using the correct side … read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
164 satisfied customers
When printing large images from Lightroom it will print one
When printing large images from Lightroom it will print one fine and then cut off the top of a second image. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Jawbone Up3 connected to my phone BUT won't accept my email
Jawbone Up3 connected to my phone BUT won't accept my email or password ***** out of use for 2 weeks … read more
Harry
Harry
1,703 satisfied customers
The recent update made me loose almost all files and
The recent update made me loose almost all files and functions … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
367 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x