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How do I get my contacts another company says my computer…

Customer Question
How do I get...

How do I get my contacts another company says my computer has been hacked?

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

My computer is Dell ubl inspiron one

Technician's Assistant: Have you installed any updates recently?

Not that I know of I was just charged with Just answer for 31 .oo and also a tech help fee

Submitted: 1 year ago.Category: Software
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Answered in 3 minutes by:
3/21/2017
Software technician: Jess M., Computer Support Specialist replied 1 year ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 803
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Did you receive a strange call telling you that your computer was hacked?

Are you able to use the computer just fine now?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Customer reply replied 1 year ago
I called on 3-04 2017 and had a charge of $6.00 and $31.00. I cannot get my contacts?
Software technician: Jess M., Computer Support Specialist replied 1 year ago

Thank you for writing back with that information. And are your contacts stored in your computer? Are you using an email program like MS Outlook?

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Category: Software
Satisfied Customers: 803
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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