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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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I purchased a 3 device subscription last year. I had it on

Customer Question

I purchased a 3 device subscription last year. I had it on my old computer and also put it on my wife's computer. I got a new computer and want to put McAfee on my new computer. How do I go about that?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: My new PC is an HP desktop with Windows 10.
JA: Have you installed any updates recently?
Customer: Not on this computer. I don't have McAfee on it yet.
JA: Anything else you want the software expert to know before I connect you?
Customer: I think that's all right now.
Submitted: 5 months ago.
Category: Software
Expert:  PC_Wizzard replied 5 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

What version do you have?

Expert:  Elgin Vega replied 5 months ago.

Hi, my name is***** will try my best to help you with this request.

Lets try a remote session using teamviewer so I can check the problem.

To download teamviewer go to this link.

After installation, open it and give me the ID and password *****