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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 623
Experience:  Computer Software Support specialist for more that 10 years
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I've received notice re updater problems. I'm sure it is due

Customer Question

I've received notice re updater problems. I'm sure it is due to my changing passwords and server. I didn't notify you. My new password ********@******.***. I am no longer with How do I fix this?
JA: When did you last reset your username and password?
Customer: January 19, 2017
JA: Have you installed any updates recently?
Customer: I don't know
JA: Anything else you want the software expert to know before I connect you?
Customer: No, this is the only change I've made.
Submitted: 6 months ago.
Category: Software
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you having issues signing in to your email account?

Please reply in the area immediately below. Thank you.

Customer: replied 6 months ago.
No. I just don't know if I need to do something further to clear up my "update" and "subscription" issues with Kapersky.
Expert:  Byron replied 6 months ago.

Are you receiving notifications that there is an issue?

Customer: replied 6 months ago.
I did before I contacted you and changed my email. Then when I tried to sign in my new email and password ***** rejected. I probably didn't wait long enough. Do I need to do something else?
Customer: replied 6 months ago.
More what?
Expert:  Byron replied 6 months ago.

Sign in using your old email address and password.

Once signed in to your account you can update your personal information

with your new email address.

Customer: replied 6 months ago.
I tried and couldn't sign in using my old email. I tried both old passwords. I don't know how many charges I wracked up and still don't know if there is something further I need to do.
Customer: replied 6 months ago.
I can afford anything further at this time. I'll try an different password.
Expert:  Byron replied 6 months ago.

Is the situation that Kaspersky want to send an email to reset your password ***** an

email address that you no longer have access to?

Customer: replied 6 months ago.
Can't I change my email address FROM***@******.*** TO***@******.*** without paying for help? I can't sign in to my old account as I don't remember my old password.
Expert:  Josh replied 6 months ago.


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