How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Happy new year 2017. before 1-2weeks I had a problem with my

Customer Question

Hi and Happy new year 2017. before 1-2weeks I had a problem with my P/C and It causes me to lose my Microsoft program from the computer because it was storage in the SSD drive witch destroyed. and in my trying to fix the problem I did a restore for a date before the date I bought the software, what I can do now Please I need your help
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: it is a PC and I need to see what the operating system I don't know it
JA: Have you installed any updates recently?
Customer: windows 10 Pro, I didn't do that the computer did automatically update
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just to know if I can have my software back and if I can restore the Data I have IN the SSD driver
Submitted: 6 months ago.
Category: Software
Expert:  Viet - Computer Tech replied 6 months ago.


Happy New Year! I'm sorry about the issue. Is it Microsoft Office program, or something else?

When and where did you purchase your Microsoft program?

Please reply at the box below. Thank you,

Related Software Questions