How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Please reset my password. Thank you, Do I need to renew my

Customer Question

Please reset my password. Thank you, ***** need to renew my membership now?
JA: No, you can ask a one off question to try things out.
Customer: Sorry, what is a "one off" question? Thank you!
JA: When did you last reset your username and password?
Customer: Probably a couple of months ago. I just cannot remember my password. Sorry!
JA: Have you installed any updates recently?
Customer: Computer was automatically updated to Windows 10 fairly recently.
JA: Anything else you want the software expert to know before I connect you?
Customer: No, this is the first time I have had any trouble! Thank you.
Submitted: 6 months ago.
Category: Software
Expert:  IT Miro replied 6 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 6 months ago.

To better understand the problem, please tell me if you want to have the password ***** for your Microsoft account, or something else?

Type your reply below.

Thanks,
IT Miro