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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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I need to reset my Adobe password and am unable to do it

Resolved Question:

I need to reset my Adobe password ***** am unable to do it without help. Evelyn
JA: When did you last reset your username and password?
Customer: I don't remember. I believe my account to tied to my email address:***@******.***
JA: Have you installed any updates recently?
Customer: I think I have but am not absolutely sure.
JA: Anything else you want the software expert to know before I connect you?
Customer: I just need to be able to open 2 documents that I dowloaded and are on my computer but am I stopped because I do not have a correct password.
Submitted: 8 months ago.
Category: Software
Expert:  Mr.Med replied 8 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 8 months ago.

I'm sorry about the issue, Please Go to your Adobe ID account. In the Sign-in window, click Forgot password and follow the onscreen instructions

Thank you

Expert:  Mr.Med replied 8 months ago.

Has everything worked out please?