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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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I tried to sign into Adobe, but received a message that my

Customer Question

I tried to sign into Adobe, but received a message that my old password ***** work. I was sent a link to reset my password, but it didn't work. I tried it two times. Help?
JA: When did you last reset your username and password?
Customer: It may be a year or two ago. I'm not sure. My user name is ***** ***** address: ***@******.***
JA: Have you installed any updates recently?
Customer: Not sure
JA: Anything else you want the software expert to know before I connect you?
Customer: Not really; just want to reset pw so I can view a PDF and print it.
Submitted: 6 months ago.
Category: Software
Expert:  Bhavik Joshi replied 6 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 6 months ago.

To view and print PDF you do not need to sign in to Adobe. Would you like me to connect to your computer and help you with this problem ?

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