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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 605
Experience:  Computer Software Support specialist for more that 10 years
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I am attempting to put a "Smile Box" I made on a DVD. The

Customer Question

I am attempting to put a "Smile Box" I made on a DVD. The smile box program provides clear directions to do this. First it is
recorded and then they ask if you want to burn it on a DVD - I said yes and it did so. At the end it said it was complete and
I could watch it on the TV. I know it is recorded in my computer but when I try to see it on my TV nothing comes up - error
message that DVD is bad or scratched - several tries and same results. I tried other DVD's on the TV and they work. Any suggestions?
Submitted: 6 months ago.
Category: Software
Expert:  Josh replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 6 months ago.

Have you tried burning the copy on a different DVD?

Customer: replied 6 months ago.
Thank you but I needed to get it resolved quickly and found help elsewhere.
Expert:  Josh replied 6 months ago.

Okay, thank you for the update.

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