How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I bought illustrator several years ago. then I had a stroke

Customer Question

I bought illustrator several years ago. then I had a stroke and wound uo in the hospital and a couple of nursing homes. Do I have to buy it again or do you guys still have my registration on file.
JA: What kind of computer do you have?
Customer: a laptop but the one I installed it to was taken.
JA: Have you installed any updates recently?
Customer: It's been three years or more.
JA: Anything else you want the software expert to know before I connect you?
Customer: I'm a disable vet on a fixed income.
Submitted: 9 months ago.
Category: Software
Expert:  Jess M. replied 9 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Do you know which version of Illustrator were you using before? Also, can you recall if you used a CD/DVD installer to install it on your laptop?

Please let me know by replying to me here so that I can help you further.

Best regards,