How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I received an error message on my computer concerning a

Customer Question

I received an error message on my computer concerning a possible virus and asking me to call 1-***-***-**** for a Microsoft Certified Technician. I call and they are located in the Philippines. They said they could not send me a certification regarding their affiliation with Microsoft. They wanted to have me give them access to my computer to solve the issue. I think this is a scam, and did nothing beyond just the simple phone call to them. What should I do next. The message says that my computer will crash and all files will be erased if I try to shut down or power off.
Submitted: 8 months ago.
Category: Software
Expert:  Tim replied 8 months ago.

Hello, I'm Tim and have over 15 years of experience with eBay, Google, and the Department of Defense. I'm here to do the best I can to assist you with your problem. If remote access is needed, I will remote in, and call you, as well as provide a free tune-up. Also, follow-ups are always free if more is needed.

I'm a security expert, This is a scam, and a common one. Do not give them ANY info. If all you did was call, you are in good shape. I see this scam at least 10 times a day.