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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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I have Avast premium. I have run scans and it does not pick

Customer Question

I have Avast premium. I have run scans and it does not pick up any viruses, etc. I keep getting computer lock up and ssays i have virust etc
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Asus. using windows 10
JA: Have you installed any updates recently?
Customer: I have it set up to update automaticly
JA: Anything else you want the software expert to know before I connect you?
Customer: not that i can think of now but im sure I'll have some after we finish
Submitted: 6 months ago.
Category: Software
Expert:  Cody replied 6 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 6 months ago.

Can you reproduce the message you're getting?

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