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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 604
Experience:  Computer Software Support specialist for more that 10 years
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I cant sign in to my micrsoft acct. useing my

Customer Question

I cant sign in to my micrsoft acct. useing my and it wwants a user name when i get past that
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Acer one cloudbook 14
JA: Have you installed any updates recently?
Customer: Just windows to start it up
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Software
Expert:  Josh replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 6 months ago.

The username is ***** ***** email address

What is the email address that you need help with?

Customer: replied 6 months ago.
I was trying to esstablish Cortana with conected service still wouldnt let me in and then c and that said that I needed to sigh in to Microsoft forget why but then Microsoft said that I did not have the correct password ***** I tried to reset it and then Cortana stoped responding and I tried to go to Microsoft again and seen you on suport
Expert:  Josh replied 6 months ago.

Do you have access to the phone number ending in 36? If you do, what is the full number?

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