How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Since I downloaded windows 10 my keyboard wont light up and

Customer Question

since I downloaded windows 10 my keyboard wont light up and some of my other key ie speaker boutton wont work either
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: Asus G73J
JA: Have you installed any updates recently?
Customer: no installed windows 10 was messing up so I reinstalled it and that's when some of my buttons quite working
JA: Anything else you want the computer expert to know before I connect you?
Customer: no thatsit
Submitted: 6 months ago.
Category: Software
Expert:  Elgin Vega replied 6 months ago.

Hi my name is***** will try my best to help you with this request.

It seems like your computer is missing some drivers.

I check the Asus page and the page just support windows 7 drivers.

I found some drivers in other page but not the keyboard filter driver.

Want me to give a try installing the drivers?