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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
May I remotely connect to your computer, so that I can directly do it for you while you can relax and watch me doing it on your screen? This is a very safe option too because JustAnswer is an A+ accredited business with the BBB, you will be watching your screen, and we will chat there as well so that you will always know what I will be doing next while fixing the problem.Should you not be interested in this option and would like to solve the problem via this text-based chat instead, just let me know.
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