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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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My welcome screen will not load properly and shows no info

Customer Question

Jason,good afternoon.
my welcome screen will not load properly and shows no info that usually loads when the welcome screen comes on.I had a tech support group for 6 hours on saturday and they could not fix the problem. If I try to refresh the page,all I get is a blank page.
Can you help?
Submitted: 6 months ago.
Category: Software
Expert:  Jason Jones replied 6 months ago.

Hello Art,

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,

Customer: replied 6 months ago.

Aol fixed my problem while I was waiting for a response from you

I would like the $13.00 refunded immediately to my american express account

Thank you,

Art Lihte

Customer: replied 6 months ago.

No need, AOL fixed the problem

Expert:  Jason Jones replied 6 months ago.

I am glad to hear the problem is fixed. I will write up the refund request now.

Good day.