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Computer sitting idle ove year. Forgot passwordd, cantbget

Customer Question
it online. How can I...
Computer sitting idle ove year. Forgot passwordd, cantbget it online. How can I get to info or reload all software
Submitted: 1 year ago.Category: Software
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Answered in 2 minutes by:
1/9/2017
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago
Bhavik Joshi
Bhavik Joshi, Software Engineer
Category: Software
Satisfied Customers: 693
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

Okay ,So you need to get into your outlook.com ? If so , Please let me know your email id .

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Customer reply replied 1 year ago
Would prefer to reload computer as if just out of the box.
Email:***@******.***
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

I am bit confused. The problem is with computer or email ? If it is with computer is it asking you for the password ***** your AOL account ?

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Customer reply replied 1 year ago
No email problem cannot even get computer online to add new wifi address
Customer reply replied 1 year ago
When power on goes to start up screen asking for password.
Can I just reload everything as it was.
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

Okay. Can you take photo of it and upload it here so that I can see which screen you are seeing and what all options are available for us.

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Customer reply replied 1 year ago
Screen has
My name***@******.***
Then awaits password
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

Okay, Got it. We should try to reset the password ***** it.

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Customer reply replied 1 year ago
I have tried, comes bac
Your PC is offline. Please sign in with the ladt password ***** on this PCI tried taking and srnding pictur3 did not work
Customer reply replied 1 year ago
Tried different passwords, no luck. Comes back with message:
Your PC is offline. Please sign in with
the last password ***** on this PC.NO LUCK tried sending you picture didn't work
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

Please let me know the last 4 digits of your mobile number which ends with 65 ?

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Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

Or else simply check your :***@******.*** email. I have sent a code over there . Please let me know the code which you received in the email .

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Customer reply replied 1 year ago
Phone ending in 65 is my old land line phoe, no longer have. Have mobile phone now.
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

ok,Did you check your AOL email ?

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Customer reply replied 1 year ago
Have not recieved email
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

Do you have any other AOL email which starts with JU ?

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Customer reply replied 1 year ago
No other account wirh aol
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

*****@******.*** is this is correct email address ?

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Customer reply replied 1 year ago
sit
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

Then you should receive reset link over your AOL account.

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Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

https://account.live.com/password/reset

use this link to reset the password.

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Customer reply replied 1 year ago
Will have to try in a bit looks like i am not recieving emails gonna have my sister send me one.
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

ok

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Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

Any luck on this ?

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Customer reply replied 1 year ago
Not yet waiting for code from link you sent
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

Okay. Are you using AOL on your mobile phone ? Please try to open it in web browser .

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Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

I mean try AOL webmail.

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Customer reply replied 1 year ago
Aol working on my mobile phone
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

Did you get password ***** link in it ?

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Customer reply replied 1 year ago
No but there was a lot from you all might have missed it
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

Okay, Let me send you the reset link again .

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Customer reply replied 1 year ago
Ok
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

I have sent you a link around 15 mins ago.

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