How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask flopcat98 Your Own Question
flopcat98, Consultant
Category: Software
Satisfied Customers: 9101
Experience:  Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
Type Your Software Question Here...
flopcat98 is online now
A new question is answered every 9 seconds

I have to have my computer reinstall Microsoft and how I

Customer Question

I have to have my computer reinstall Microsoft and how I can't find out how to open my CD player.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Dell Inspiration - purchased in Dec. 2015
JA: Have you installed any updates recently?
Customer: Well, after the Micrsopft update - there was about 4 hours of updates!
JA: Anything else you want the computer expert to know before I connect you?
Customer: no-I don't think so.
Submitted: 9 months ago.
Category: Software
Expert:  Mr.Med replied 9 months ago.

Hi, I'm Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 9 months ago.

What is the model of your Dell computer? it is a laptop or a desktop ?

Customer: replied 9 months ago.
Hi. I had to restart my PC - I'm ready when you are.
Expert:  Mr.Med replied 9 months ago.

Go to the Desktop and double-click My Computer. Windows Explorer will open; find your DVD drive and right-click it. Choose "Eject" from the list and the drive should open.


Locate the eject button and press it : (click this image please)

Thank you

Customer: replied 9 months ago.
When I double click My Computer - there is no data??
Customer: replied 9 months ago.
Also, I did in fact update the credit card info a few minutes ago.
Expert:  Mr.Med replied 9 months ago.

For remote session, Please open up the following link:

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

Expert:  Mr.Med replied 9 months ago.

Has everything worked out please?

Customer: replied 9 months ago.
My PC still does not have CD access. I give up. going to Best Buy to see about a new PC. This has been a nightmare. Between the operating system and the CD. Thanks anyway.
Expert:  flopcat98 replied 9 months ago.

is the only problem that the cd does not work ?

and did this all happen after some updates ?

you can try restoring it to before the problem occurred

System restore instructions - windows 7 8 10

hold the windows logo key and hit R
in the box that appears type


hit enter

select restore to an earlier date.

Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"
click that if the suggested ones are not BEFORE THE PROBLEM STARTED

choose a date from the calendar that is BEFORE you experienced the problem

hit ok / restore

the computer will start to shut down

a restoring settings box will appear with a status bar

when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.

It is not perfect. But it fixes a lot of things.

Customer: replied 9 months ago.
Hi. System restore did not work. I have spent the last 2 weeks with numerous experts and my PC still did not work properly. Not the fault of the experts - I ordered a new PC instead. My PC is only a year old and I've had more issues than my previous PC that was a good 6-8 years old. Thanks anyway - I any pleased with the service I have received from Just Answer.