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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 615
Experience:  Computer Software Support specialist for more that 10 years
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I updated lightroom cc 10 days ago. I have thousands of

Customer Question

I updated lightroom cc 10 days ago. I have thousands of Nikon D810 raw images all processed including lens profiles. When I view the images now, they are marked lens unknown and the profiles are no longer applied in Develop mode
JA: What kind of computer do you have?
Customer: MacBook Pro Retina (2012) maxed out, quad core, 16GB RAM, 750GB flash drive. - Note: I also have a Nikon D500 and Fuji XE-2. Both cameras are recognized along with the lens types and lens profiles
JA: Have you installed any updates recently?
Customer: Yes, 10 days ago. But just noticed problem now when I went to edit images.
JA: Anything else you want the software expert to know before I connect you?
Customer: No - that is all I can think of. Thanks
Submitted: 7 months ago.
Category: Software
Expert:  Michael replied 7 months ago.

Hello! Thank you for contacting JustAnswer.com; I am Michael , a Sr. Consultant here at JustAnswer.com. I am so sorry to hear about the issue you are having. and I will do what I can to answer your question as well as it can be answered. But first please let me review the notes on your question. Thank you. I return momentarily.