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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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Trying to download to complete installation of norton this

Customer Question

Trying to download to complete installation of norton this evening. Have tried several times to uninstall kaspersky. What can I do to complete norton installation
JA: How much experience do you have with this particular machine?
Customer: not very much.
JA: Have you installed any updates recently?
Customer: done
JA: Anything else you want the software expert to know before I connect you?
Customer: a block has been put on my screen twice within two weeks and then removed within a few days. I think it is a scam
Submitted: 8 months ago.
Category: Software
Expert:  Michael Hannigan replied 8 months ago.

Hello. My name is Michael. I can help you with your question.

Can you take a screenshot of what you are seeing and attach it here? I'll be able to tell for sure what is happening from that.

Expert:  Michael Hannigan replied 8 months ago.

Also, what happens when you try to install Norton?