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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 616
Experience:  Computer Software Support specialist for more that 10 years
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1) I downloaded the final version this morning - to call up

Customer Question

1) I downloaded the final version this morning - to call up a return that has been imported I have to get on line to work on the return - I hope this is not so -guide me & I hope it works like all the other years I have been with TAX ACT< - Ann
JA: What kind of computer do you have?
Customer: HP desk top
JA: Have you installed any updates recently?
Customer: just your program & I tune
JA: Anything else you want the computer expert to know before I connect you?
Customer: when I logged in - Tax Act had change my password ***** small letters to caps - which took me by surprise - also please send me your support email address - it's seem that I have lost it -thanks
Submitted: 7 months ago.
Category: Software
Expert:  flopcat98 replied 7 months ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  flopcat98 replied 7 months ago.

Do you still need help with this ?