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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 605
Experience:  Computer Software Support specialist for more that 10 years
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Our computer shuts off and then we have to disconnect from

Customer Question

Our computer shuts off and then we have to disconnect from electrical outlet then reconnect. We had an email stating that a technician would be here within 3 business days but we have not heard anything and it has been over 10 days. our case number *****(###) ###-####Please advise
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: 90B7 serial number R301BFJG
JA: Have you installed any updates recently?
Customer: No we purchased it on November 26 2016
JA: Anything else you want the computer expert to know before I connect you?
Customer: I guess not
Submitted: 6 months ago.
Category: Software
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 6 months ago.
Since we have a service number why can't you tell us the status of the repair service we were promised the number is(###) ###-####
Expert:  Elgin Vega replied 6 months ago.

Hi my name is***** will try my best to help you with this request.

What is the model of the computer?

Customer: replied 6 months ago.
We thought we were dealing with Lenovo, but apparently not.
We found out that Lenovo is sending a technician to fix our computer and so we would like a refund since we had 7 days to request one.
Thank you

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