How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, IT Expert
Category: Software
Satisfied Customers: 11697
Experience:  25+ Years Experience in Field. MCSE, ICCP. Software Integration and Deployment Expert
23511658
Type Your Software Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I uninstalled Mcaffe on my phone and it locked my phone and

Customer Question

i uninstalled Mcaffe on my phone and it locked my phone and wants a unlock code
JA: How much experience do you have with this particular machine?
Customer: some
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: i tryed reboots but no luck
Submitted: 6 months ago.
Category: Software
Expert:  Michael Hannigan replied 6 months ago.

Hello. My name is Michael. I can help you with your question. I just need a little additional information.

What is the make and model of your phone?

What is the exact message you are seeing on the phone?

Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 6 months ago.
htc one a9
McAfee your device is locked
to unlock enter pin
Expert:  Michael Hannigan replied 6 months ago.

Thank you for the info. If you no longer have the PIN, you can reset it through McAfee. Here is the page to do that:

http://bitli.es/DMWYCq

Customer: replied 6 months ago.
I went to the site you sent but I still can not get a unlock pin.
Expert:  Michael Hannigan replied 6 months ago.

What happens when you try? If you get an error, please give the exact wording.

Expert:  Michael Hannigan replied 6 months ago.

Also, do you have a login to the McAfee site? Because if you do, we can use that to get in. if you go to that same page and try login, if you have an account there, you should be able to log into the site.

Customer: replied 6 months ago.
still locked it is a htc one a9 and i went to all the sites he sent me to and did what it said but no luck help
Expert:  Michael Hannigan replied 6 months ago.

My question was whether you have a login to the MacAfee site.

Customer: replied 6 months ago.
they said i did not have a account with them
it was on my phone when i purchased the phone
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Michael Hannigan replied 6 months ago.

OK... the link I gave you - if you go to that, all you need is your mobile number. From that you can get your PIN.

http://bitli.es/DMWYCq

Customer: replied 6 months ago.
i payed to get my phone fixPayment $38.00 USD
Payment sent to***@******.***Invoice ID: 33499365
ed and now you want more money i payed $38.00 WITH NO RESULTS
Expert:  Michael Hannigan replied 6 months ago.

I am trying really hard to help you.

Can you please tell me if you went to the link that I gave you and typed in your phone number?

Expert:  Michael Hannigan replied 6 months ago.

There is 100% money back guarantee on JustAnswer. So please don't worry about that. Let's concentrate on your question.

Customer: replied 6 months ago.
i went there but no luck
Expert:  Michael Hannigan replied 6 months ago.

Please tell me what happened. Did you type your number in?

Related Software Questions