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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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I am a registered owner of TWO version 6 Lightrooms, with

Customer Question

I am a registered owner of TWO version 6 Lightrooms, with installation so far on only 2 desktop computers. I now wish to put it on a 3rd computer, a laptop. I need help.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: The laptop on which I wish to add one of my LR6 versions is a Mac with OS 10.10.5. I have the 2 serial numbers for my 2 LR6 versions.
JA: Have you installed any updates recently?
Customer: On one of my desktops (with a more recent OS), I just updated my LR6.
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Software
Expert:  Kris Rodgers replied 6 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 6 months ago.

Hi,

Did you purchase a 3rd licence?

Regards

Kevin

Customer: replied 6 months ago.
no; each of my two licenses supposedly authorizes use on a second machine. So, I should be able to re-install on the laptop but the adobe form will not accept either of my 2 serial numbers, both still valid.
Expert:  Kris Rodgers replied 6 months ago.

Could I connect to the other device and have a look?