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Pete, Computer Expert
Category: Software
Satisfied Customers: 18105
Experience:  CISCO certified computer and networking expert
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I just registered with adobe and purchased illustrator and

Customer Question

i just registered with adobe and purchased illustrator and when i selected the download button it brings me to a blank screen
JA: What kind of computer do you have?
Customer: chromebook 15 acer
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: only one small thing....i wanted the free month trial but i believe it charged me because i didnt think it worked when i tried to download the free month trial so i went back and paid for it but thats not very important right now
JA: The Software Technician's require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.
Customer: if you could have someone call me that would be easiest
Submitted: 9 months ago.
Category: Software
Expert:  Pete replied 9 months ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 9 months ago.

What web browser are you using?

Have you tried using a different web browser?

Let me know if you would like remote assistance with this.